Download PINETWORK Support Tool

Download PRD (Pinetwork Remote Desk)

PRD is a remote-control service hosted on the PI NETWORK server. Please download it on your device to allow our support agent to directly connect and make necessary modifications, ensuring a smooth setup or troubleshooting experience.

Windows

How to know which one fits my Mac:
1. Click the Apple menu in the top-left corner.
2. Choose About This Mac.
3. Check the Processor or Chip information:
If it says Apple M1, M2, M3, etc. → Your Mac is ARM64 (Apple Silicon).
If it says Intel (e.g., Intel Core i5, i7, i9) → Your Mac is x64 (Intel-based).

Linux

download arm64 PRD

download x64 PRD

PRD (PI NETWORK Remote Desk)
Quick Start Guide

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Download
- Download the appropriate application from this page which matches your device.
Install & Launch
- Run the installation program.
- Launch the installed PRD application on your device.
- For Mac users, please do the following modification to Security & Privacy settings:

For Mac users, please do the following modification to Security & Privacy settings (click to expand):

1. Go to Settings > Privacy & Security, find Accessibility and Screen & Security Audio Recording
2. Locate and grant permission to PRD

Provide Credentials
- Give your ID and password to PI NETWORK support agent.
  Note: Never share your ID or password with any third party

Download PRD (Pinetwork Remote Desk)

PRD (PI NETWORK Remote Desk) Quick Start Guide

PRD (PI NETWORK Remote Desk)
Quick Start Guide